1. Introduction
This Privacy Policy describes how Ready Service Solutions LLC (“RSS,” “we,” “us,” or “our”) collects, uses, discloses, and protects information when you visit readyservicesolutions.com (the “Site”), submit a project request form, request an estimate, or otherwise interact with us. RSS is a residential remodeling and construction services company based in South Dakota, owned and operated by Andrew Stading.
By using the Site or submitting information to RSS, you acknowledge the practices described in this Privacy Policy.
2. Who We Are
Ready Service Solutions LLC
500 S Park Ave, Colton, SD 57018
Phone: (605) 650-2387
Email: andrew@readyservicesolutions.com
Website: readyservicesolutions.com
South Dakota Building License #14544 • EPA Lead Certified, NAT-F275333-1
3. Information We Collect
3.1 Information You Provide Through Our Project Request Form
When you submit our project request form on the Site, we collect:
- Your name
- Email address
- Phone number
- Property address or service location
- Service category (kitchen, bath, deck, siding, windows, doors, flooring, or other remodeling work)
- Scope details, project description, photographs you choose to share, and your preferred timing
- Any other information you choose to include in free-text fields
3.2 Information You Provide During an Active Project
If you engage RSS for a project, we collect additional information necessary to deliver the work, including any payment information you submit through our payment processor, permit-related documents, communications between you and RSS, and photographs of the work site before, during, and after the project.
3.3 Information Collected Automatically
When you visit the Site, our hosting and security infrastructure provider automatically collects limited technical information, including your IP address, browser type, device identifiers, referring URL, pages accessed, and timestamps. This information is collected for security, network operations, and site reliability.
4. How We Use Your Information
We use the information described above to:
- Respond to project requests and provide estimates.
- Schedule site visits, consultations, and project work.
- Communicate with you about your project by phone, email, or text message.
- Deliver remodeling and construction services under the contract you and RSS sign.
- Obtain permits and coordinate with municipal authorities as required for your project.
- Process payments and maintain billing, tax, and accounting records.
- Improve our services, the Site, and our customer experience.
- Send follow-up communications about past projects, occasional updates, and (where permitted by law) marketing messages about our services.
5. Text Message (SMS) Communications
If you provide your phone number on the project request form and check the SMS consent checkbox, RSS may send you text messages about your project. These messages may include project qualification, scheduling, confirmations, status updates, and follow-ups. RSS uses Twilio, Inc. as its SMS service provider.
Key facts about our text messaging:
- Consent is voluntary. You consent to receive text messages by checking the SMS consent box on the project request form. Checking the box is optional. Your consent is not a condition of any purchase or service — you may submit the form without checking the SMS consent box.
- Message frequency varies depending on the stage of your project. Standard message and data rates may apply.
- Reply STOP to opt out of further messages at any time. Reply HELP for assistance. For additional support, contact Andrew@ReadyServiceSolutions.com or (605) 650-2387.
- For information about how your data is used, see this Privacy Policy and our Terms of Use.
Mobile data non-disclosure commitment: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
6. How We Share Your Information
RSS does not sell your personal information. We share information only as described below.
6.1 Service Providers
We use the following service providers to operate our business and the Site. Each is bound by terms restricting their use of your information to providing services to RSS.
| Service Provider | Purpose |
|---|---|
| Hostinger International Ltd. | Website and automation infrastructure hosting |
| Cloudflare, Inc. | Domain security, DNS, and content delivery |
| Twilio, Inc. | Text message (SMS) communications |
| Google LLC (Google Workspace) | Email, document storage, and customer record-keeping |
| n8n (self-hosted) | Workflow automation that routes form submissions to email and SMS |
| QuickBooks (Intuit) | Invoicing, payment processing, and accounting |
| Cal.com, Inc. | Appointment scheduling (walkthrough booking embed) |
| ipify (Aspire Group, LLC) | IP address lookup used solely to record the IP at the time of SMS consent for audit and compliance purposes |
| Vizcarr Automations LLC | Operations support, website maintenance, and automation builds (under a written services agreement with confidentiality terms) |
Mobile data non-disclosure commitment: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
6.2 Subcontractors and Trade Partners
To complete your project, RSS may share necessary project information (such as your property address, scope of work, and contact information) with licensed subcontractors and trade partners who perform specific portions of the work, including but not limited to electrical, plumbing, HVAC, flooring, and cabinetry specialists. These subcontractors are bound by RSS’s Subcontractor Agreement, which includes confidentiality obligations.
6.3 Permitting and Regulatory Authorities
We share information with municipal building departments, code-enforcement officers, and other regulatory authorities as required to obtain permits and complete inspections for your project.
6.4 Legal and Safety Disclosures
We may disclose information (a) where required by law, regulation, court order, subpoena, or governmental request; (b) to enforce our agreements or protect our rights and the rights of our customers, employees, and subcontractors; (c) to professional advisors such as legal counsel and accountants under duties of confidentiality; and (d) in connection with a sale of the business or assets, in which case any successor will be bound by this Privacy Policy.
7. Cookies and Tracking
The Site uses a limited number of cookies for security and functionality, including cookies set by Cloudflare for bot management and security purposes. We do not currently use advertising cookies, social media tracking pixels, or marketing trackers. If we add such trackers in the future (for example, Google Analytics or Facebook Pixel for retargeting), we will update this Privacy Policy and, where required by applicable law, provide a cookie consent mechanism.
8. Data Retention
We retain your information only as long as necessary for the purposes described in this Privacy Policy or as required by applicable law:
| Category | Retention Period |
|---|---|
| Project request form submissions (no project booked) | 24 months from last contact |
| Active customer project records | Duration of the project plus 3 years |
| Permit, regulatory, and warranty records | As required by South Dakota law and applicable building codes, generally 7 years |
| Invoicing and tax records | 7 years |
| Text message records | 12 months |
| Website security logs | Approximately 90 days |
9. Your Rights
South Dakota does not currently have a comprehensive consumer privacy law, but RSS respects your right to manage your personal information. You may:
- Request a copy of the information RSS holds about you.
- Request correction of inaccurate information.
- Request deletion of your information, subject to our need to retain certain records for legal, tax, warranty, and regulatory purposes.
- Opt out of marketing communications at any time by replying STOP to a text message, clicking the unsubscribe link in an email, or contacting us directly.
To exercise any of these rights, contact us at andrew@readyservicesolutions.com or (605) 650-2387. We will respond within a reasonable time and in any event within 45 days.
10. Security
RSS maintains administrative, technical, and physical safeguards designed to protect your information against unauthorized access, disclosure, alteration, and destruction. Safeguards include secure password practices, restricting access on a need-to-know basis, encryption in transit (TLS) where supported, and encrypted storage of payment information through our payment processor. No method of transmission or storage is completely secure, and RSS cannot guarantee absolute security.
11. Data Breach Notification
In the event of a security breach affecting your personal information, RSS will notify affected individuals consistent with South Dakota’s data breach notification law (SDCL § 22-40-19 et seq.) and any other applicable law. Notice will be provided without unreasonable delay and in any event within 60 days of discovery of the breach.
12. Children’s Privacy
Our services are not directed to children under the age of thirteen (13), and RSS does not knowingly collect personal information from children under thirteen. If we learn that we have collected personal information from a child under thirteen, we will delete that information promptly.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make a material change, we will update the “Effective Date” above and, where appropriate, provide additional notice (for example, by a notice on the Site). Your continued use of the Site or our services after a change becomes effective constitutes acceptance of the updated Privacy Policy.
14. Contact
If you have questions about this Privacy Policy or our handling of your information, please contact:
Andrew Stading
Owner, Ready Service Solutions LLC
500 S Park Ave, Colton, SD 57018
Phone: (605) 650-2387
Email: andrew@readyservicesolutions.com